The Ordering Process

Ordering from GoErgonomic.com

To make the ordering process as easy as possible, our website has been designed to provide a simple, streamlined shopping experience. Place your order online or over the phone with one of our customer care experts.

Our staff are trained ergonomic experts willing to go the extra mile to help you with product selection, shipping, or any question you might have. There is no outsourcing our service to third-party call centers. When you call, we answer!

GoErogonomics reserves the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. In the event your order is affected by any such circumstances, you will be contacted within one business day.

 

Receipts

Our products are shipped directly from the manufacturer to your doorstep. This saves warehousing costs and allows us to pass on the savings to you! The order confirmation that you receive via email serves as your official order receipt (order number included). If you have misplaced, lost, or never received your receipt, simply contact our helpful customer care experts, and we'll be happy to immediately send another one.

 

Cancellation

To cancel an order, please call or email our helpful Customer Care Experts at (646)335-0305  

  • You may cancel an order any time before it ships.
  • Order processing time prior to shipment varies by product, so please carefully read the shipping information for each product you intend to purchase.
  • Orders with made-to-order options cannot be cancelled once the manufacturing process has begun.
  • Most orders with made-to-order custom options will begin manufacturing with 48 hours of order placement.

 

Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Checks – Please make checks out to: "RGK Enterprises LLC.".

  • Please include your order number on your check and include a copy of your receipt.
  • Please be aware that orders paid for via check will not be processed until we receive the check, and it has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed.

Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

PayPal

 

Sales Tax

GoErgonomic is happy to offer all items tax-free!
*Provided that the item is purchased and shipped within the US.

 

Order Tracking

Orders are tracked using a tracking number and the website of the delivery carrier. We will automatically email your tracking information when your order ships. If you have any questions, or if your delivery seems behind schedule, our friendly customer care department is always there to help. You can also track your order using the "Track your order" link found in the customer care dropdown menu on the top right of the website.

 

Backordered Items

Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately.

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