Where are you located?
Our offices are located in New York and our warehouses where your products ship from are located all across the United States.

How long does it take to ship my order?
Generally products ship within 24 - 48 hours from the day you place your order. However there are exceptions to this rule. For example, when a product is custom made it usually takes longer to ship. Therefore, please refer to the specific shipping information that's available on each product's page.

What is the shipping cost?
Shipping is FREE to the lower 48 states! We are proud of the savings we are able to pass on to our customers! :)

Where will my order ship from?
Most of our products ship to you directly from the manufacturer. This allows us to skip the warehousing costs and pass the savings on to you! As a result, our furniture ships from a number of different facilities around the country.

Will my order be left outside my home or office when it's delivered?
Smaller parcel orders will be shipped UPS and FedEx. In such a case, the driver may leave your package at your residence. Many shipments due ship LTL / Freight due to their size. If your item will be shipping freight, the freight company will call you before the product arrives to schedule the delivery.

Do I need to put anything together when it arrives?
If assembly is required that information will be listed on the products page. Occasionally, an item may need simple assembly. Please email or call customer care if you have any product specific questions.

Is there tax on my order?
We are 100% TAX FREE! This is one of the major advantages to shopping with GoErconomic.com.

Do you price match?
It is our policy to have the lowest prices online. Please read our Price Match Guarantee. If you find our products priced lower somewhere else, please email or call customer care with the details.

Do you offer discounts?
We generally offer discounts for customers buying in volume. However in some cases we may offer discounts to individual customers making smaller purchases. If you are a larger customer, please take a look at our volume sales page, and if your are an individual customer that would like to discuss your purchase price, don't hesitate to give us a call.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, and Discover), PayPal and checks. Please visit our Ordering Process page for more information.

When is my credit card charged?
Your credit card will be charged when is order is placed. 

What if I don't like what I purchased?
We take the time to work extensively with our customers to ensure your satisfaction. In the event that you do not like what you purchased, you may return your item. Please see the shipping and returns page for more information

What if my order arrives damaged?
We will gladly replace the item or refund your payment. We will bear the cost of shipping the item back to us for replacement. Please see the shipping and returns page for complete details.

How do I repackage my return?
It takes just a few simple steps.

  1. Call us to process a return. We will issue you a return number known as an RMA (return merchandise authorization) number
  2. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping.
  3. We are not responsible for packages that are lost or damaged. Please see the Shipping and returns page for complete details.